Frequently Asked Questions

About the Products

Whether you're a professional detailer or just a car enthusiast taking care of your vehicle, at Auto Premium Supply, we offer personalized advice. Connect with our experts via chat, call, or email to find the perfect products for your needs. Additionally, on our website, you'll find tutorial videos and guides on how to use our products to achieve optimal results.

Shipping and Returns

Shipping time can vary depending on your location. For orders within the United States, the estimated delivery time is 3 to 5 business days. Once your order has been dispatched, you will receive an email with a tracking number from a shipping company like UPS, allowing you to review the status of your order directly on their website. Moreover, we will send you emails with important updates about the shipment to keep you informed at every step of the process.

At Auto Premium Supply, your satisfaction is our priority. If you're not completely happy with your purchase, you can return or exchange your product within 30 days following your order by following these steps:

- Ensure the item is unused, in its original state, and in its original packaging.

- A receipt or proof of purchase is required.

- To start your return or exchange, click here (insert the link to your return process page).

Customers are responsible for the shipping costs when returning items. These costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your total refund amount.

Once we receive and inspect the returned item, we will inform you of the approval or rejection of your refund. If approved, we will process the refund and automatically apply the credit to your original payment method within a certain number of days, depending on your bank or credit card company's policies.

Payments and Security

At Auto Premium Supply, we want to make it easy for you to purchase the products you love. That's why we accept a variety of payment methods to suit your preferences, including:

- Credit and debit cards (Visa, MasterCard, American Express)

- PayPal

- Apple Pay

- Google Pay

- Shop Pay, including financing options through their system

All transactions are secure and encrypted to protect your personal and payment information.

Account and Support

Use this text to provide detailed information like sizing, shipping, ingredients, or to answer frequently asked questions.

Creating an account with us keeps you informed about the latest products, emerging market trends, special offers, and exclusive insights into auto detailing techniques and products. Plus, you'll receive personalized updates that help enhance your shopping experience. Additionally, an account allows you to keep track of your orders for easy reference and management.

You can reach our dedicated customer service team via phone, email, or direct messaging. They are available to answer any questions and resolve issues promptly. For all contact options, please click on this link to visit our Contact Us page.

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